gb99 | Privacy Policy — How We Protect Your Data

1 gb99 Privacy Introduction & Commitment

Welcome to the gb99 Privacy Policy page. We understand that in today's digital age, personal data protection is something every online user holds close to heart — especially when it involves financial and entertainment platforms like gb99.

This Privacy Policy explains in detail how GB99 ("Platform", "We") collects, processes, stores, and protects your personal information ("Personal Data") when you use our website, mobile app, or any of our services. This document applies to all GB99 platform users regardless of the access method used.

GB99 is in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. We only collect data that is genuinely necessary to provide you with the best service, and we never sell your personal data to any third party for marketing purposes.

            Our Commitment: Your privacy is our priority. Every decision involving personal data is made with your best interests and safety in mind, as a trusted player on the gb99 platform.
          

2 Types of Personal Data We Collect

GB99 collects several categories of personal data depending on how you interact with our platform. The following are the types of data we may collect:

Identity & Account Data:

Full name Identity card number Date of birth Email address Phone number Residential address

Financial & Transaction Data:

Bank account details Payment card number Deposit & withdrawal records Transaction history

Usage & Technical Data:

IP address Device type Browser type Approximate location data Session activity logs Platform usage patterns

KYC (Know Your Customer) data such as copies of your identity card and verification selfie are collected as part of the mandatory identity verification process required by GB99 to ensure the security of all members.

3 How We Use Your Personal Data

The personal data we collect is used for lawful and transparent purposes. We do not use your data for any purpose not stated in this policy without first obtaining your consent.

Account Management: Creating, verifying, and maintaining your gb99 account, including KYC and age verification processes.
Transaction Processing: Processing deposits, withdrawals, and all financial transactions in your account securely and efficiently.
Platform Security: Detecting and preventing fraud, money laundering, account abuse, and suspicious activity.
Legal Compliance: Fulfilling the reporting and regulatory compliance obligations applicable to gb99 platform operations.
Service Improvements: Analysing usage patterns to improve the platform's functionality, performance, and user experience.
Service Communications: Sending important notifications regarding your account, transactions, terms changes, and security updates.
Customer Support: Resolving enquiries, complaints, and assistance requests you submit to our support team.

            Marketing Communications: We only send promotional communications and personalised offers to you if you have given consent to receive them. You may withdraw this consent at any time through your account settings.
          

4 Data Sharing & Disclosure

Gb99 does not sell, rent, or trade your personal data to any third party. However, in certain limited situations, we may need to share your data with the following parties:

Payment Service Providers: Payment processors and banking institutions directly involved in processing your financial transactions — limited to only the data required.
Technical Service Providers: Companies that provide the technical infrastructure, cloud services, analytics, and cybersecurity solutions supporting gb99's operations — all bound by strict confidentiality agreements.
Regulatory Authority: Government agencies, regulatory bodies, or law enforcement authorities when we are legally required to do so under applicable Malaysian law.
Identity Verification Providers: Trusted third-party KYC services are used to verify player identity and age in compliance with regulatory requirements.

Cross-Border Data Transfers: Should your data need to be transferred outside Malaysia, we ensure that a level of protection equivalent to Malaysia's PDPA is fully observed by the receiving party.

5 Data Security — How We Protect Your Information

GB99 makes serious investments in the latest security technologies and procedures to ensure your personal data is always protected from unauthorised access, disclosure, alteration, or destruction.

All data transmitted between your device and gb99's servers is protected by 256-bit SSL/TLS encryption — the same security standard used by leading banking institutions.
Sensitive data such as passwords is stored using one-way hashing algorithms that cannot be decrypted by anyone, including GB99 staff.
Access to players' personal data within GB99's internal systems is strictly limited on a need-to-know basis, enforced through role-based access controls.
Our security monitoring system operates 24 hours a day, 7 days a week to detect any unusual activity or suspicious intrusion attempts.
Regular security assessments and penetration testing are conducted by independent cybersecurity experts to identify and address system vulnerabilities.

            Two-Factor Authentication (2FA): We encourage all players to enable 2FA on their gb99 account. This extra security layer ensures only you can access your account, even if your password is compromised.
          

6 Data Retention Period

GB99 only retains your personal data for as long as necessary to fulfil the purposes stated in this privacy policy, or for as long as required by applicable laws and regulations.

Active Account Data: Retained for the duration your account remains active with GB99, plus the minimum retention period required by law.
Financial Transaction Records: Retained for a minimum of seven (7) years from the transaction date, in line with accounting and anti-money laundering legal requirements.
KYC & Identity Verification Data: Retained for a minimum of five (5) years after account closure or the date of your last business interaction with GB99.
Support Communication Logs: Retained for three (3) years for reference purposes and to resolve any disputes that may arise.
Marketing Data: Retained until you withdraw your marketing consent or request data deletion, whichever comes first.

When data is no longer needed, it will be securely deleted or anonymised using industry-standard methods.

7 Cookies & Tracking Technologies

GB99 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

Cookie Types	Purpose	Duration	Can It Be Disabled?
Essential Cookies	Session login, account security, core platform functions	Session / 30 days	No — required for the platform to function
Preference Cookies	Saving your language, theme, and display preferences	1 year	Yes — does not affect core functionality
Analytics Cookies	Understanding how players use the platform to drive improvements	2 years	Yes — via cookie settings
Performance Cookies	Monitoring page load times and platform technical issues	30 days	Yes — via cookie settings

You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect the login functionality and account security of your GB99 account.

8 Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold. GB99 fully respects these rights and provides straightforward mechanisms for you to exercise them.

Right of Access

You have the right to request a copy of the personal data we hold about you. We will fulfil this request within 21 business days.

Right to Rectification

If any of your personal data is inaccurate or outdated, you have the right to request immediate correction through your account settings or by contacting customer support.

Right to Erasure

Under certain circumstances, you may request that your personal data be deleted — subject to applicable legal retention obligations.

Right to Restrict Processing

You may request that the processing of your data be restricted under certain circumstances — for example, while the accuracy of your data is being verified.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time, without needing to provide any reason.

Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.

            How to Exercise Your Rights: To exercise any of the above rights, please contact the gb99 privacy team via the in-platform 24/7 live chat or our support email. We will process your request within the timeframe stipulated by Malaysia's PDPA.
          

9 Children's Data Protection

GB99 is a platform designed exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

Should we discover that personal data of a minor has been collected without our knowledge, we will immediately take the following steps:

Suspending the account in question immediately while an investigation is conducted.
Deleting all personal data associated with that individual from our systems.
Returning any funds that may have been deposited into that account.
Reporting the incident to the relevant authorities where necessary.

To Parents and Guardians: If you believe your child has registered an account at gb99 without your knowledge, please contact our support team immediately. We will help you resolve the situation promptly and with care.

10 Changes to This Privacy Policy

GB99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform service improvements.

When significant changes are made to this policy, we will notify you via:

In-app or on-site gb99 notifications that appear when you log in.
An email notification sent to the address registered to your account.
Update the "Last Updated" date at the top of this document.

Continued use of the gb99 platform after any changes to the Privacy Policy take effect will be considered your acceptance of the updated version. We encourage you to review this page periodically to stay informed on how we protect your data.

11 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. The gb99 privacy team is always ready to assist you.

1

24/7 Live Chat Within the Platform

The fastest way to get privacy-related assistance. Our trained support agents are ready to help you at any time of day.

2

Dedicated Privacy Email

For more detailed inquiries or formal requests regarding personal data, you may reach our privacy team by email at [email protected]. We aim to respond within 3 business days.

3

Privacy Settings in Account

For changes such as withdrawing marketing consent, updating personal information, or managing cookie settings, you can do so directly through your GB99 account settings panel.

4

Complaints to Authorities

If you believe that gb99 has not handled your personal data properly, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP).

Privacy Policy GB99 — Your Personal Data Protection

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