At GB99, we believe that online gaming should be a source of fun and entertainment — not stress or burden. That is why we invest in control tools, player support, and policies that ensure every gaming experience remains positive and responsible.
Responsible gaming refers to a set of practices, tools, and policies designed to ensure that online betting and gaming activities remain safe and controlled entertainment. For gb99, this is not just a slogan — it is at the core of how we operate every day.
Many people play slots, sports, or bingo online purely for fun, much like watching a film or playing a video game. However, we recognise that a small number of players may face challenges in managing their gaming habits. gb99 exists to support these individuals by providing timely and appropriate assistance.
Responsible gaming means you play within limits you can afford, at a suitable time, and always treat it as a choice — not a necessity. When gaming starts to feel like a burden, that is the time to pause and seek help.
GB99 takes its social responsibility toward our players very seriously. We have developed a comprehensive responsible gaming framework covering technical safeguards, operational policies, and genuine human support.
We actively monitor gaming patterns to identify players who may need assistance. Our system is designed to detect sudden changes in playing behaviour — such as significant increases in deposits, excessively long sessions, or unusual patterns — and take proactive steps to ensure player well-being.
Identifying a problem early is the single most important first step. Watch for these signs in yourself or someone you care about:
Playing longer or spending more than planned, and finding it hard to stop even when you intended to.
Using money set aside for essential living expenses such as rent, bills, or food for wagering purposes.
Lying to family members or friends about the amount of time or money spent on gaming.
Feeling restless, irritable, or stressed when unable to play, or using gaming as an escape from personal problems.
Attempting to recover losses by continuing to play or depositing more money — known as "chasing losses".
Neglecting work, family, or social responsibilities in favour of prioritising online play time.
One of the best ways to stay in the safe zone is to set your limits before you start playing — not during or after. gb99 provides limit-setting tools you can adjust directly from your account panel:
GB99 provides a range of protection tools that you can activate yourself at any time without needing to contact support first.
Set how much money you can deposit into your gb99 account per day, week, or month. This limit takes effect immediately and requires a 24-hour waiting period to increase — ensuring impulsive decisions do not happen.
Set how long you can play in a single session or per day. The gb99 platform will notify you when your time limit is approaching and will automatically end the session once the limit is reached — no exceptions.
If you feel you need a short break, use the forced break feature to block access to your account for 24 hours, 7 days, or 30 days. This helps you step back without having to make the major decision of fully closing your account.
The self-exclusion option allows you to block access to your gb99 account for an extended period — from 6 months to permanent. Excluded accounts cannot be reopened until the period expires, giving you full protection.
Set a maximum loss limit you are willing to accept within a given period. Once your loss limit is reached, gb99 will prevent you from continuing to wager until that limit period has fully expired.
The gb99 support team is available to assist you 24 hours a day, 7 days a week — not just for technical issues, but also for responsible gaming enquiries. Chat with our agents via live chat whenever you need it.
Setting game limits on gb99 is simple and can be done directly from your account panel in under two minutes. Here are the steps:
Access your account via the Login button at the top of the GB99 site. Enter your credentials and verify your identity via 2FA if enabled.
Click on your profile icon or username at the top of the screen, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Choose from the list of available limits — deposit limit, loss limit, play time limit, cool-off, or self-exclusion. Each option comes with a clear description.
Enter the limit amount or duration you require. Review the information entered and click "Confirm". The limit will take effect immediately.
You will receive a confirmation email from GB99 as proof that your limit has been successfully set. Keep this email for your reference.
Answer these brief questions honestly to assess your own gaming habits. There are no right or wrong answers — this is for your own benefit.
Have you ever played longer than planned, or found it difficult to stop even when you intended to?
Have you ever deposited more money in an attempt to recover previous losses?
Has your gaming activity ever interfered with your work, personal relationships, or daily responsibilities?
Have you ever hidden the amount of time or money spent on gaming from people close to you?
Have you ever felt restless, anxious, or uneasy when unable to play for an extended period of time?
Have you ever borrowed money or sold belongings to fund your gaming activity?
Beyond the in-platform control tools, gb99 encourages players who need deeper support to seek qualified professional help.
Malaysia provides a dedicated helpline for individuals facing gambling-related issues. Call Talian Kasih 15999 for free and confidential initial counselling.
Government hospitals across Malaysia provide psychiatric and counselling services for addiction issues, including gambling addiction, free of charge or at very low cost.
Groups such as Gamblers Anonymous Malaysia offer 12-step programmes and peer support that have proven effective for long-term recovery from problem gambling.
The trained gb99 support team is ready to help you activate limits, apply for self-exclusion, or simply talk through your concerns — 24 hours a day, 7 days a week.
We understand that responsible gaming is a topic that often raises many questions. Below are answers to the questions we most frequently receive from GB99 players.
GB99 is more than just a gaming platform — we are a responsible partner in your entertainment journey. Register today and enjoy a safe, controlled, and enjoyable gaming experience alongside Malaysia's growing player community.